• Non-fault replacement standard/prestige hire (as required)
  • Non-fault funded repair - PAS 125 approved repair network
  • Recovery of uninsured losses (inc. excess, personal injury and other losses)
  • Free private medical care for any injuries (as necessary)
  • Direct Settlement of injury claim
  • Earlier care and compensation for customers
  • Free independent legal advice (as necessary)

1st party accident damage

  • Free private medical care
  • Expert resolver on hand every step of the way
  • Independent valuation of claim
  • Faster compensation
  • Bespoke MI reporting on KPIs
  • 24/7 First Notification of Loss service as required


Immediately we are notified of a fault claim, MotorResolve will contact the non-fault third party to offer our complete claims services. This proactive fault intervention is undertaken to control third party claims costs and loss ratios against the fleet/underwriter by providing:


  • A managed repair via own fleet/insurer network or through our own MotorResolve network – allowing control of repair costs
  • Provision of a courtesy vehicle – avoiding costly credit hire and reducing costs by charging agreed insurer intervention rates
  • Mediated injury solution – negating the need for solicitors and substantially improved settlement times

Other Support Services

  • Vehicle Recovery
  • Replacement Glass
  • Total Loss Process & Salvage
  • ULR
  • Fire & Theft claims handling
  • Specialist vehicle sourcing
  • Service, maintenance and repair provision